Last updated: October 16, 2025

At Hits Bev Co, LLC, we aim to deliver your order quickly and reliably. Please review the details below regarding how we process and ship all orders placed through hitsbev.com.

1. Shipping Areas

We currently ship to all U.S. states.
We do not exclude any states at this time. Unfortunately, we do not offer international shipping yet.

2. Processing Time

All orders are processed and prepared for shipment within 1–4 business days after the order is placed.
Please note: orders placed on weekends or holidays will begin processing on the next business day.

Once your order ships, you’ll receive a confirmation email with tracking details (when available from the carrier).

3. Shipping Methods & Carriers

Orders are typically shipped using trusted national carriers such as UPS, FedEx, or USPS.
We currently offer standard ground shipping. Estimated delivery time is 5–7 business days from the date your order leaves our facility.

Expedited or overnight options may be introduced in the future as our logistics expand.

4. Shipping Rates

• Flat Rate: $6.99 per order for standard ground shipping.
  
  

• Free Shipping: Orders totaling $80 or more (after discounts, before tax) qualify for free ground shipping within the U.S.
  
  

Shipping charges are displayed at checkout before payment is submitted.

5. Tracking Your Order

When available, every order will include a tracking number once shipped.
Tracking information will be sent automatically to the email address used at checkout.

If your tracking shows “delivered” but you haven’t received your package:

1. Double-check your delivery address.
   
   

2. Look for delivery notices or check with neighbors.
   
   

3. If it still cannot be located after 48 hours, contact us at info@hitsbev.com.
   
   

We’ll investigate with the carrier and, if verified as lost or damaged, replace the order at no additional cost.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong flavor, please contact info@hitsbev.com within 7 days of delivery.
Include your order number, a brief description of the issue, and clear photos of the affected items. We’ll quickly review and issue a refund or replacement as appropriate.

7. Returns & Refunds

Due to the perishable nature of our beverages, we do not accept physical returns.
However, we’re committed to making things right if there’s an issue.

Refunds are issued only for verified damaged, defective, or missing products. Shipping fees are non-refundable.

Once approved, refunds are processed within 1–4 business days back to your original payment method.

To prevent abuse of this policy, we reserve the right to monitor refund activity and limit eligibility to two refund claims per customer, up to a total value of $100.

8. Exchanges

We do not offer product exchanges. If a product is damaged or defective, we will issue a replacement or refund instead.

9. Customer-Paid Return Shipping

If a return or replacement ever requires product shipment back to us (rare), the customer is responsible for the return shipping cost unless otherwise stated in writing.

10. Questions or Support

For questions regarding shipping, delivery, or refunds, please contact:
info@hitsbev.com

Hits Bev Co, LLC
501 Union Street #811
 Nashville, TN 37219